Frequently Asked Questions
Everything you need to know about your Sebago experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I initiate a return or exchange?
You can return unworn items in their original packaging within 30 days of purchase. Simply visit our online return portal to generate a prepaid shipping label.
Are Sebago shoes true to size?
Most of our footwear follows standard US sizing. However, for our hand-sewn loafers and boat shoes, we recommend sizing down a half size if you prefer to wear them without socks.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my leather boat shoes?
To maintain the quality of your leather, we recommend cleaning with a damp cloth and applying a high-quality leather conditioner every few months to prevent drying and cracking.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.